Waitress - InterContinental Riyadh
- المدينة
- غير محددة
- نوع العمل
- حضوري
- تاريخ النشر
- 8 سبتمبر 2026
- المجال
- الضيافة والأغذية
عن الوظيفة
KEY RESPONSIBILITIES · Provide professional service during breakfast, lunch, dinner, buffet and à la carte operations. · Prepare assigned tables, service stations and restaurant areas before each service. · Welcome guests warmly and assist with seating when required. · Present menus and explain dishes, beverages, promotions and daily specials.
· Take food and beverage orders accurately and enter them correctly into the POS system. · Serve food and beverages according to IHG service standards and sequence of service. · Maintain menu, beverage, allergen and dietary requirement knowledge. · Actively upsell food, beverages and promotions to support revenue and average check targets.
اقرأ الوصف كاملاً
· Check guest satisfaction throughout the meal and respond promptly to guest requests. · Recognize VIPs, returning guests and special occasions. · Immediately report guest complaints to the Head Waiter or Supervisor and support service recovery. · Coordinate with Culinary regarding orders, dietary requirements and special guest requests.
· Ensure accurate billing and payment procedures. · Maintain cleanliness and organization of tables, service stations and restaurant areas. · Report operational, maintenance or safety issues immediately. TEAMWORK & TRAINING · Work closely with the Head Waiter, Supervisor, Culinary and other colleagues to ensure smooth service.
· Support colleagues during busy periods and maintain a positive team environment. · Attend and actively participate in daily briefings, departmental meetings and scheduled training sessions. · Participate in menu tastings and product knowledge sessions.
· Continuously develop knowledge of IHG service standards, menu, beverages, allergens, upselling and guest engagement. · Follow instructions and assigned duties from the Head Waiter, Supervisor and Restaurant Manager. FOOD SAFETY, HYGIENE & COMPLIANCE · Follow HACCP, hotel food safety standards and Saudi Arabian regulations.
· Maintain restaurant, buffet, tables and service station cleanliness throughout the shift. · Follow allergen, food temperature and hygiene procedures. · Maintain required personal hygiene, grooming and uniform standards at all times. · Complete assigned operational and hygiene checklists. · Report maintenance, hygiene and safety concerns immediately.
· Always keep the restaurant inspection ready for internal audits, local authority and external inspections. QUALIFICATIONS & EXPERIENCE · Minimum 2 years’ experience in luxury hotels, reputable restaurants, buffet or à la carte service is an advantage. · Basic knowledge of food, beverages, POS and food safety. · Strong guest service and communication skills.
· Good English communication skills; Arabic is an advantage. · Previous IHG, luxury hotel or GCC experience is preferred.