Technical support engineer
- المدينة
- جدة
- نوع العمل
- حضوري
- تاريخ النشر
- لم تذكره جهة العمل
- المجال
- تقنية المعلومات والشبكات
عن الوظيفة
We are looking for an experienced and result-driven Technical support engineer with excellent skills and willingness to work under pressures, and learn new knowledge within international environment Responsibilities • Take ownership of customer issues and see problems through to resolution • Deliver voice, email, and chat-based technical support to a wide range of customers • Research, diagnose, troubleshoot and identify solutions to resolve customer issues • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams • Provide prompt and accurate feedback to customers • Ensure proper recording and closure of all issues • Prepare accurate and timely reports • Document information in the form of knowledge base, tech notes, and articles • Work with the technical lead assigned to the business area, define design solutions across all system components, and identify all configurations and build tasks, and • Follow the SLA for issues with respect to the severity.
اقرأ الوصف كاملاً
You shouldn’t apply if • You're not a native Arabic speaker • You're looking for a short-term gig.
We prefer long-term employees • You don't enjoy (enterprise) software and technology • You value job titles and organizational fluff, or • You aren't a self-starter and need training for everything you do • You're not a proactive person Requirements • Bachelors in CS, CE, IT, CIS or equivalent • Living in Jeddah is must or willing to re-locate to Jeddah smoothly Out of work for at least 3 months • Saudi National, Native Arabic speakers with High proficiency in English with excellent written and oral skills are a must • Having a minimum of 4+ years in a client-facing role.
• Proven working experience in enterprise technical support, IT support, or as a technical engineer • Strong problem-solving skills • Excellent client-facing skills • Keen to learn new technologies • Excellent written and verbal communication skills, and • Great interpersonal and communication skills • A self-learner can pick up tech skills with minimum support and have a curiosity about learning new concepts.
• Do not shy away from work that requires patience and perseverance. • Experience in working with SaaS technology. • Good Experience with CRM and Marketing Platforms • Excellent knowledge of Business processes and how to create business processes • BSc/BA in marketing or relevant field