Outpatients Department Officer - Petro Rabigh
- المدينة
- رابغ
- نوع العمل
- حضوري
- تاريخ النشر
- 11 أكتوبر 2026
عن الوظيفة
Role Purpose The Outpatient Department Officer supports patient services by ensuring efficient appointment scheduling, registration, billing, and overall front-line coordination, while delivering a high-quality patient experience aligned with hospital standards.
Key Responsibilities Patient Services & Front Desk Operations Manage patient appointment scheduling and registration processes efficiently. Welcome patients and provide accurate information about clinics, services, physicians, and directions. Handle patient inquiries, complaints, and feedback, ensuring timely resolution and escalation when needed.
اقرأ الوصف كاملاً
Maintain a high standard of patient experience and service excellence. Billing & Administrative Support Manage billing processes, including invoice generation and payment collection. Verify patient insurance details accurately and ensure proper documentation. Handle cancellations, rescheduling, and updates in the system as per procedures.
Support documentation, scanning, and maintaining accurate patient records. Coordination & Communication Coordinate with nursing, RCM, and other departments to facilitate patient flow and admissions. Respond to internal calls and support departmental requirements. Assist patients with billing inquiries or service-related concerns.
Quality, Compliance & Patient Experience Ensure compliance with hospital policies, procedures, and confidentiality standards. Document incidents and complaints, reporting them to supervisors in a timely manner. Participate in continuous improvement initiatives and quality activities.
Promote the hospital’s value of humanization by ensuring respectful and patient-centered interactions. Essential Requirements High school diploma or equivalent. 0–1 year of experience in customer service (fresh candidates may be considered). Good communication skills in Arabic and English. Basic computer skills (MS Office, systems handling).
Preferred Diploma or Bachelor’s degree. Experience in healthcare or hospital setting. Knowledge of medical terminology and insurance processes.