Senior Associate - Call Center (Outsource) Pipeline
- المدينة
- جدة
- نوع العمل
- حضوري
- تاريخ النشر
- لم تذكره جهة العمل
- المجال
- خدمة العملاء
عن الوظيفة
Provide a high level of customer service and professional communication skills. • Maintain a thorough knowledge of all departments, Bupa Arabia network, products, and services so that customers are provided accurate information on networks, treatments, paperwork requirements, and general queries with confidence at all times.
• Highlight any recurring problems that are identified and then direct the information accordingly so that corrective actions can be taken promptly. • Ability to use and interpret multiple systems for preauthorization, claims research, contract interpretation, and provider network status.
اقرأ الوصف كاملاً
• Capacity to understand and interpret client and provider contracts while working with callers • Provides customer satisfaction to both internal and external customers and strives to continuously improve service delive.
• Deal competently with customer complaints and take all possible actions to resolve the issue to their fullest satisfaction with minimal intervention of supervisors Job Details Posted Date: 2026-10-11 Job Location: Saudi Arabia - Jeddah Job Role: Customer Service and Call Center Preferred Candidate Career Level / Band: Professional Nationality: Saudi Arabia Minimum Degree: Bachelor's degree