ServiceNow Cloud Migration Lead (Senior Consultant - Platform Engineering)

Key Responsibilities • Lead end-to-end migration planning: discovery, architecture, cutover, and post-migration validation • Conduct full assessment of the current on-prem instance (version, customizations, integrations, data volume) • Design the migration approach — clone-based lift, upgrade alignment, or phased rollout • Manage ServiceNow cloning, MID Server reconfiguration, and GCP connectivity • Audit and remediate custom scripts, flows, and integrations pre-migration • Coordinate with the client’s infrastructure and security teams on network, SSO, and firewall changes • Execute UAT support, regression testing, and hypercare post-go-live • Produce migration runbooks, risk registers, and cutover plans Requirements Required Skills • 5+ years on the ServiceNow platform; at least one completed cloud migration (on-prem → cloud) • Strong knowledge of ServiceNow architecture: MID Servers, instance cloning, upgrade paths • Hands-on experience with GCP networking concepts (VPC, Cloud Interconnect, DNS) • Proficiency in ServiceNow scripting (Business Rules, Script Includes, Flow Designer) • Integration experience: REST, SOAP, LDAP, SSO/SAML • Familiarity with ServiceNow PDI, instance hierarchy, and clone exclusion rules Nice to Have • CSA or CIS certification • Experience with ServiceNow Health Scan and ATF (Automated Test Framework) • Prior work in KSA/GCC enterprise environments