Tele-Sales Officer

AREAS OF RESPONSIBILITY: Accountable Area Key Responsibilities Policies, Processes & Procedures § Follows all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner Day- to-day operations § Follows the day-to-day operations related to own job to ensure continuity of work Tele Sales Services § Executes inbound and outbound sales calls to existing and potential customers by cross selling / suggestive selling of products to achieve set targets § Completes all required sales target achievement, lead generation and incentive forms and channel to sales team § Educates the customer on the variety of products and services in order to build customer’s interest in the services and products offered § Ensures service levels abide by the overall service quality standards set for business lines served by the Tele Sales Continuous Improvement § Contributes to the identification of opportunities for continuous improvement of processes and practices taking into account ‘international best practice’, improvement of business processes, cost reduction and productivity improvement Reporting § Assists in the preparation of timely and accurate reports of Company to meet the department requirements, policies and standards Safety, Quality & Environment § Complies with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment Related Assignments § Performs other related duties or assignments as directed 5.