Digital Operations & Application Support Specialist

Job Responsibility: - Administer Ajdan’s communication platforms, including Meta Business Suite, WhatsApp Business, and SMS portals; manage accounts, access, settings, templates, and sender IDs. - Provide Level 1 and Level 2 support to Marketing and other teams, including assistance with platform use and campaign setup.

- Send approved bulk SMS and WhatsApp communications accurately and on time, using content and recipient lists supplied by the requesting department. - Maintain a complete log of bulk communications, including requester and approver, audience, content, send date and time, and delivery results.

- Support daily administration of business applications, including creating accounts, assigning roles and permissions, resetting access, and deactivating users as needed. - Serve as a first point of contact for application issues, resolving them where possible or escalating them with clear documentation.

- Clean, validate, de-duplicate, and standardize leads, inquiries, and other data before uploading it to CRM or ERP systems. - Perform bulk uploads and updates while maintaining data accuracy. - Support Customer Care across the Ajdan app user journey, including user creation, onboarding, service requests, and follow-ups.

- Troubleshoot app issues and coordinate with developers or vendors to resolve problems. - Prepare regular and ad-hoc reports on leads, sales, campaigns, communications, and app usage; highlight findings and recommend improvements. - Create clear presentations for internal teams and management. - Maintain process guides, SOPs, issue logs, and user manuals.

Job Details Posted Date: 2026-11-05 Job Location: Saudi Arabia - Dammam Job Role: Information Technology Preferred Candidate Career Level: Mid Career