Cluster Reservation Agent - Raffles & Fairmont The Red Sea
- المدينة
- أملج
- نوع العمل
- حضوري
- تاريخ النشر
- 28 يوليو 2026
- المجال
- الضيافة والأغذية
عن الوظيفة
RESERVATIONS HANDLING • PROCESS INDIVIDUAL AND GROUP RESERVATION REQUESTS EFFICIENTLY AND ACCURATELY THROUGH OPERA / ACCOR SYSTEMS. • RESPOND PROMPTLY TO INQUIRIES VIA PHONE, EMAIL, WEBSITE, OR OTA PLATFORMS. • UPSELL HIGHER ROOM CATEGORIES AND PROMOTE HOTEL PACKAGES TO MAXIMIZE REVENUE.
• ENSURE ALL BOOKINGS ARE CONFIRMED WITH COMPLETE AND ACCURATE GUEST INFORMATION. SYSTEM & REPORTING • MAINTAIN RESERVATION RECORDS AND UPDATE CHANGES, CANCELLATIONS, AND NO-SHOWS. • MONITOR DAILY ARRIVALS AND COORDINATE WITH FRONT OFFICE AND HOUSEKEEPING TEAMS. • PREPARE AND SEND DAILY / WEEKLY RESERVATION REPORTS AS REQUIRED.
اقرأ الوصف كاملاً
• ENSURE RATE PARITY ACROSS ALL BOOKING CHANNELS. GUEST COMMUNICATION & SERVICE • HANDLE SPECIAL REQUESTS (EARLY CHECK-IN, LATE CHECK-OUT, VIP AMENITIES, ETC.). • COMMUNICATE PROFESSIONALLY WITH TRAVEL AGENTS, CORPORATE CLIENTS, AND WALK-IN GUESTS. • RESOLVE BOOKING-RELATED ISSUES OR ESCALATE WHEN NECESSARY.
JOB SPECIFICATIONS • MAINTAIN CONFIDENTIALITY OF GUEST INFORMATION IN LINE WITH DATA PRIVACY STANDARDS. COORDINATION & COMPLIANCE • LIAISE WITH SALES, REVENUE, AND FRONT OFFICE TEAMS FOR GROUP BOOKINGS OR LONG STAYS. • FOLLOW ACCOR POLICIES, RESERVATION PROCEDURES, AND BRAND STANDARDS. • SUPPORT IN OVERBOOKING SITUATIONS AS PER HOTEL REVENUE STRATEGY.
PREVIOUS EXPERIENCE IN HOTEL RESERVATIONS OR FRONT OFFICE (PREFERRED, NOT MANDATORY FOR ENTRY-LEVEL). KNOWLEDGE OF OPERA PMS / ACCOR RESERVATION SYSTEMS IS AN ADVANTAGE. STRONG COMMUNICATION SKILLS IN ENGLISH (ARABIC IS A PLUS). CUSTOMER-ORIENTED WITH A POSITIVE AND PROFESSIONAL ATTITUDE. ABILITY TO MULTITASK AND WORK UNDER PRESSURE.
BASIC KNOWLEDGE OF MICROSOFT OFFICE (EXCEL, OUTLOOK). Understanding of Ultra-Luxury guest expectations and brand alignment. experience in project coordination, scheduling, and document control during pre-Opening stages. Experience in pre-Opening is a must. A proactive, anticipatory approach with a strong sense of ownership and accountability.
Impeccable grooming and personal presentation aligned with Luxury standards.