Collections Supervisor

To manage outbound and inbound customer communications related to overdue, payments, ensuring timely collections while maintaining high standards of customer service and compliance. Requirements ● Maximum of 3 years of experience. ● Contact customers via phone, email, or approved channels regarding overdue accounts.

● Explain outstanding balances, payment terms, and available repayment options clearly. ● Negotiate payment arrangements. ● Update customer records accurately in the system after each interaction. ● Follow approved scripts, compliance guidelines, and collection procedures. ● Handle customer inquiries, complaints, and escalations professionally.