Cluster Human Resources Director - Luxury Hotel - Qiddiya

Talent Acquisition & Workforce Planning Oversee all hiring and manpower planning for pre-opening and operating hotels. Build strong recruitment pipelines for luxury roles and hard-to-find specialties. Ensure structured hiring processes, competency-based interviews, and quality selection. 3.

Learning, Development & Service Culture Lead implementation of service training, brand standards training, leadership programs, and skills development. Establish talent development paths, succession plans, and training calendars. Ensure every hotel consistently meets luxury service delivery expectations. 4.

HR Operations & Compliance Oversee HR administration: contracts, onboarding, visas, payroll inputs, employee records, performance cycles, and policies. Ensure strict adherence to labor regulations and brand compliance standards. Conduct regular HR audits and inspections across all properties. 5.

Employee Relations & Engagement Build a fair, respectful, and motivating work environment. Handle investigations, disciplinary actions, and grievances professionally and discreetly. Drive engagement initiatives, recognition programs, and hotel culture activities. 6.

Compensation & Benefits Oversee consistency of salary structures, job grading, and benefits across the cluster. Support annual budget planning and manpower forecasting with Finance. Ensure payroll accuracy and policy alignment. 7. HR Analytics & Reporting Track and report HR KPIs: turnover, headcount, hiring timelines, training hours, engagement, etc.

Present monthly HR insights to hotel and cluster leadership. Use systems and dashboards to maintain visibility and control Bachelor’s degree in HR, Business, or related field; Master’s preferred. 8–12+ years of HR experience, with at least 3–5 years leading HR in luxury hospitality. Proven pre-opening experience for upscale/luxury hotels.

Strong understanding of labor law, hospitality KPIs, hotel operations, and HR best practices. Exceptional communication, leadership presence, and stakeholder management. Ability to manage multiple hotels, high volume, and fast-paced environments. Strong analytical skills, strategic thinking and financial acumen.

Cluster or multi-property leadership experience Competencies Strategic thinker with strong business acumen High emotional intelligence Strong decision-making under pressure Hands-on when required, but able to think long-term Excellent problem-solving and conflict management High integrity, professionalism, and confidentiality