Call Center Agent
- المدينة
- الرياض
- نوع العمل
- حضوري
- تاريخ النشر
- 9 يونيو 2026
- المجال
- خدمة العملاء
عن الوظيفة
• Handle inbound and outbound calls to assist customers with inquiries, requests, and complaints. • Provide accurate information about bank products, services, and policies. • Record and update customer interactions and feedback in the system accurately. • Resolve issues efficiently while maintaining a professional and courteous manner.
• Promote and cross-sell bank products and services where applicable. • Escalate complex issues to the relevant department for resolution. • Ensure compliance with internal policies, procedures, and regulatory standards. • Meet individual and team performance targets related to service quality, response time, and customer satisfaction.
اقرأ الوصف كاملاً
• Bachelor’s degree or diploma in Business Administration, Marketing, or a related field. • 1–3 years of experience in a call center or customer service role, preferably within the banking or financial sector. • Excellent verbal communication and listening skills. • Customer-oriented with the ability to handle pressure and manage difficult situations.
• Good problem-solving skills and attention to detail. • Proficiency in MS Office and CRM systems. • Fluency in English and Arabic.