After Sales Support
- المدينة
- الخبر
- نوع العمل
- حضوري
- تاريخ النشر
- 19 أغسطس 2026
- المجال
- المبيعات
عن الوظيفة
Policies, Systems, Processes & Procedures • Implement approved departmental policies, processes, procedures and instructions to subordinates and monitor their adherence so that work is carried out in a controlled manner. • Adhere to the Bank’s AML policy, guidelines and all SAMA’s regulations relating to account opening, KYC and Customer Due Diligence.
After sales • Observe customer’s complaints and inquiries, and identify solutions to address their root causes to reduce complaint numbers • Manage and handle after sales exceptional items such as out of policy exemptions, abnormal services requests, etc.
اقرأ الوصف كاملاً
• Ensure the delivery of all after sales services as per agreed and targeted quality and timeframes • Design and/or redesign TB after sales services processes to reduce TAT and improve customer journey via digitization, STP and other approaches and methodologies • Develop and implement periodic/frequent customers’ surveys and polls to understand customers’ feedback and preferences as well as measure their valuation of after sales services • Analyze customers’ after sales services behavior and improve the processes for after sales • Contribute to conceptualization, planning, development and introduction of new CM / Trade products and services to ensure that products and services are made available to customers to meet their banking and investment needs • Open SIEBEL requests within agreed time & quality standards.
• Support client if need TB documentation • Highlight to management the day-to-day issues and suggested corrective strategies to be support & resolve. Bachelor’s degree in Business Administration or any related field. 1-3 years of relevant experience in Corporate Banking and/or Trade Finance.