Senior Business Analyst

Job Responsibilities Elicit high-level requirements and capture business needs by working with business partners to understand the customer journey and define user requirements Prioritize requirements from various stakeholders Communicate, translate, and simplify business requirements to ensure buy-in from all stakeholders Discover, organize, and clarify business needs and review/produce specifications for change Engage with business partners and influence project decisions, assess the risks of various solutions, and prioritize competing business demands Ensure related areas understand the required specifications in order to achieve the desired requirements Document system scenarios and identify roles impacted to help develop a change management/training plan by working with the training team Build KPIs for initiatives agreed with the business and ensure customer acceptance and signoff Assist in the design and implementing standard processes and procedures to measure the ongoing health of customer relationships while driving continuous and improved business value Assist in developing and executes the delivery of Success Blueprints, KPIs, and Performance Scorecards for key customers Report initiatives KPIs progress to the Performance Management Team.

Conduct day-to-day activities while ensuring compliance with policies and procedures Contribute to the identification of opportunities for continuous improvement of systems, and processes taking into account leading practices, changes in the business environment, cost reduction, and productivity improvement Educational Background and Certifications: Bachelor’s degree in business administration, Computer Science, or related field is required.

Experience: 0– 3 years of experience in IT is required. Excellent verbal and written communication skills, including the ability to explain technical concepts and technologies to business leaders, and business concepts to the Service Delivery workforce.