Extended Warranty Claims Officer

The Claims Adjuster will oversee claims strategy and adjudication, ensure repair quality, optimize claim costs, and maintain excellent relationships with workshops, motor dealers, and internal partners. Key Responsibilities: 1.

Claims Strategy & Operations Manage overall claims volumes and ensure allocation of claims to the most suitable workshops or agencies, optimizing repair quality, turnaround time and total cost of claims Ensure all claims handling processes comply with applicable regulations Ensure full compliance with Insurance Authority regulations, circulars, and the company’s internal policies across all Extended Warranty claims activities Incorporate any regulatory updates into operational procedures and maintain complete records to ensure audit readiness.

Oversee complaint escalations related to extended warranty claims and ensure timely, fair resolution. 2.

Technical & Repair Quality Oversight Leverage mechanical engineering or automotive technical expertise to ensure accurate fault diagnosis ensure repair quality meets company and industry standards Audit workshop estimates processes and repair processes to control costs and maintain consistency Introduce best-practice repair validation protocols, including teardown inspection methodologies and root-cause analysis Detect, investigate, and prevent fraud by maintaining effective controls, collaborating with relevant teams Manage complex claims adjudication and support litigation by resolving disputes and coordinating with legal team 3.

Financial & Cost Management Monitor total claim cost performance, identifying trends and areas for optimization Ensure the use of the Wataniya’s total claims volumes, relationships built with different agencies and workshops to secure the highest cost efficiency and best discounts Negotiate with workshops, dealers, and service partners to secure competitive repair pricing, discounts, and service level commitments Implement cost-containment strategies without compromising quality or customer experience 4.

Customer Experience Excellence Drive a service-oriented culture within the unit focused on first-time resolution and minimal customer disruption Ensure all claims are managed with a high level of transparency, communication and empathy Collaborate closely with dealers and workshops to improve customer satisfaction at every touchpoint 3 years of experience in automotive extended warranty, insurance motor claims, or dealership service operations Bachelor’s degree in mechanical engineering or automotive engineering is preferred; equivalent technical experience may be considered Strong technical understanding of automotive systems, diagnostic processes, workshop operations and repair cost structures.

Ideally, it demonstrated success in cost negotiation with workshops and managing claims budgets Strong analytical, problem-solving, and decision-making skills