Customer Care Representative

Address customer complaints received through the Siebel system, ensuring full compliance with applicable policies, controls and procedures, resolution within the approved turnaround time, and delivery of high-quality, accurate responses to customers.

• Bachelor's degree in Business Administration, Finance, or a related field; or an equivalent qualification supported by relevant banking experience. • 1–3 years of experience in banking, customer service, or any related functions.

• Knowledge of the Bank's products and services • Understanding of internal processes and procedures required to provide the service