Operations and Customer Service Specialist

Key Responsibilities Export Operations Arrange collection from the pick-up point Request necessary documentation to facilitate export Book shipments with carriers / airlines Prepare export documentation (BL / AWB) Coordinate with handling agents Manage or oversee customs clearance Handle and resolve any unforeseen export issues Send pre-alerts upon shipment departure Invoice destination offices or customers Accrue all relevant costs on the job file Manage vendor invoices through batch flow Ensure vendor statements are properly maintained Monitor shipments through to destination Provide updates on delays Import Operations Receive inbound pre-alerts Schedule deliveries Coordinate with consignees and obtain required information for import Manage or oversee inbound customs clearance Release BL, prepare documents and handover DO to customer Keep customers updated throughout the process Obtain Proof of Delivery (POD) Invoice origin offices or customers Accrue all relevant costs on the job file Manage vendor invoices through batch flow Ensure vendor statements are properly maintained General Responsibilities Maintain accurate and complete data in the operating system AS400 Follow SOPs / IOPs and communicate processes with agents and vendors Monitor and manage KPIs Follow up on quotes and pricing requests Identify potential business opportunities and share with Sales Requirements Education / Qualification Bachelor’s Degree in a relevant discipline Experience Extensive knowledge of ocean and air import / export procedures Prior experience in a freight forwarding company is mandatory Skills Good administrative and communication skills Good time management and problem solving skills Results-driven professional with strong attention to detail